Stop as far to the left as you can, with the wheels turned to the left. Put your hazard lights on. If it's dark or foggy, keep your sidelights on too.
You and any passengers should get out of the vehicle and stand in a safe place. If you are on a motor way use the doors on the left-hand side to exit the vehicle and move up the bank or stand behind the barrier.
Quote the registration of the vehicle you are in. Breakdown assistance and recovery is included in all of our hires.
If you don't have use of a mobile, walk to an emergency phone on your side of the carriageway; follow the arrows on the posts at the back of the hard shoulder - the phone is free and connects directly to the police.
In the unlikely event that the vehicle is unrepairable at the roadside you will be recovered back to our premises or to a location of your choice.
If you feel at risk from another person, return to your vehicle by a left-hand door and lock all doors; leave your vehicle again as soon as you feel this danger has passed. Call 999 if you feel you are in danger.
If you can't get out, or you're in another lane and it isn't safe to leave the vehicle, stay in the car with your seatbelt on and dial 999 for assistance.
If the incident occurs outside of our opening hours please leave a voicemail or email us and we will respond as soon as we can.